Last April at the National VA Conference Jacky Workman at IAVA suggested a voluntary code of conduct for virtual assistants. I’m very in favour of this, and as you know, Approved SVA members have to agree to some general conditions if they join up.
However as I was updating some SVA Approved members today it occurred to me that there should be some sort of service standard for each of the services. e.g. call answering - calls should be answered within 3 rings, manned between 9am and 5pm Mon-Fri as a minimum, with less than 5% of calls going to answerphone within these hours…just an example.
Perhaps we could agree some general guidelines on here - here are the list of services:
Collections / Credit Control
Human Resources / Personnel Services
Invoicing / Billing
Appointment Setting / Diary Management
Desk / Internet Research
Desktop Publishing / Word Processing
Printing / Print Management
Resumes / CVs
Spreadsheet / Database Design
Travel Planning / Booking
Call Answering / Receptionist Services
Mail Forwarding / Holding
Real Estate Support
Sales Support / Order Processing
Virtual Office Management
Event Management / Party Planning
Telesales / Cold Calling
Copy / Audio Typing
Copy Editing / Proofreading
Search Engine Optimisation
PS. The Approved scheme is almost ready to relaunch and you’ll be able to check your listing and apply for Approved membership online from next week - don’t worry, we’ll send an email reminder too!