I have a few hard questions for you I’m afraid. Sorry!
What you have all put in place in case you have an accident? … as in: how will your clients be informed that something has happened?
What arrangements have you made for work to carry on without you?
If you have a designated person to contact your clients … what procedures are in place if you cannot inform your that something has happened (say you are unconscious for a few days for instance - if not worse)?
What assurances do you give your clients that work will carry on for them? Do you have a process for someone to take on the work on your behalf?
And how does it work all work with GDPR anyway?
Forgive me but I am still battling with my T&Cs (cheekily published my website already though, as I have a networking event on Friday and wanted it to be live ) and suddenly realised that as a sole trader, this is really hard to ensure!
I have looked at the FSB page on this, but Business Continuity comes under their insurance support scheme and before I scheduled a meeting with them, I though it would be good to have an understanding of what you all do first.
I looked at as many T&Cs as I could find, but I could not find this referenced on them … is that because VAs don’t need them?
I remember reading in one post that some of you have a safe in your office with all your up-to date passwords and gave the combination to your spouses … so can I ask what instructions you have given them?
I feel bad leaving such an onerous task to friends and family … especially if they are really worried about me … but I would like to be able to inform my clients as soon as possible if something major happened to me. And also some reassurance that they will not be left in a compromised position because of it … so I’m looking for your pearls of wisdom on the matter.
Again, sorry for the unhappy topic and thanks