Business calls


Hi everyone,

Do you charge for business calls for clients and if so how?

Many thanks,



Personally I don’t - I have a pretty comprehensive phone package and I figure that even if I’m on the phone for the whole hour, it’s not going to be more than a fiver in phone costs, so it’s built into my hourly fee.

Different VAs will include different things in their rates, which is one of the reasons SVA asks you to list T&Cs on your website - so clients can see what they are buying.

This might also help: