I’d normally ask thoughts on this kind of thing on the Facebook group; however, the potential client is in the group…
So far, everyone I have worked with have had a set number of hours, for set tasks, worked very flexibly to my convenience. All good.
This potential new client needs structured availability (as much as possible!), to be on hand to offer telephone support when it is needed. The actual calls/tasks will vary from being a few minutes long to more in depth (say an hour to take call, order parts, emails, document what’s happened). When pressed for the number of calls, the information was sketchy, could be none one week but when the worst happened it was 150 in an hour.
I have been asked to send an email outlining my available hours and the monthly retainer for being available during those hours.
I usually pitch to my customers that they only pay for the time used on their tasks. However, I feel I need to consider the commitment to being available. How do people charge for this? I’m now thinking I really need to put some thought into this, in terms of pricing and in terms of if it’s how I’d potentially like to work.
Thanks in advance for any thoughts.